FREQUENTLY ASKED QUESTIONS

What is Diners Club Card? What are the features of Diners Club Card?

Diners Club Card, launched in America in 1950, is the first credit card in the world.

Alternatif Bank , offering only the best to its customers, has joined forces with Diners Club, to launch Alternatif Bank Diners Club Card for sophisticated and travel enthusiast customers who only seek the best in life.  

With your Diners Club Card;

  • Fly with Club Miles Program’s benefits, 
  • Access more than 600 airport lounges all over the world, 
  • Get discounts from selected restaurants. 

Every day is a new journey to explore when you have a Diners Club Card...

What is Club Miles reward program?

Club Miles is a loyalty program that allows customers to earn miles on all purchases made with Diners Club Card. Accumulated miles can be used to purchase airline tickets from all airline companies.

What kind of transactions made with Alternatif Bank Diners Club Card qualifies to earn Club Miles?

All purchases made with your Alternatif Bank Diners Club Card are qualified to earn Club Miles.

With Alternatif Bank Diners Club Platinum Card, you earn 1 mile in exchange for every 1 TL spent; whilst with Alternatif Bank Diners Club Black Card you earn 1, 5 miles in exchange for every 1 TL spent.

How can I spend the miles that I have earned?

You can purchase tickets on your behalf or on behalf of someone else, from all airline companies by simply visiting our website at www.alternatifbankdinersclub.com

Do I have to pay landing charges when I buy tickets with miles?

You can cover all ticketing expenses, including landing charges, with your reward miles.

How can I figure out the necessary amount of miles for my trip?

There is a tool readily available at our website, www.alternatifbankdinersclub.com, designed to calculate the required mileage for your desired trip.

If I have insufficient miles for my trip, can I get miles in advance?

In such cases, you can cover the rest of the payment with Alternatif Bank Diner’s Club Card.

In the near future, with miles in advance option, you will be able to purchase buy the desired ticket even if you do not have the necessary amount of miles point. Miles received in advance can later on be covered with new miles accumulated over the upcoming period. 

Can I start using my Alternatif Bank Diners Club Card immediately after acquiring it?

For security reasons, your card will be inactive when delivered to you. You can activate your card simply by setting your pin code and making your first transaction.

How can I learn my outstanding credit card balance and due date?

Your monthly credit card statement will be sent to your address or to your e-mail address according to your preference.

In addition, you can learn your outstanding balance or due date information by simply visiting your local branch or calling Alternatif Bank call center at 444 00 55.

In which currency do my overseas expenditures appear in my statement?

Expenditures in other foreign currencies are converted to TL using Diners Club official exchange rates.

How can I pay my credit card balance?

You can pay your Alternatif Bank Diners Club card balance via your checking account, Alternatif Bank branches, or through internet banking: www.alternatifbank.com.tr.

Additionally, you can also set an automatic payment order for your Alternatif Bank Diners Club Card balance.

Where can I use my Diners Club Card?

Alternatif Bank Diners Club Card is accepted at all shops and ATM’s, all around the world, where Alternatif Bank Diners Club Card logo/sticker is present. 

To which lounges do I get access to with my Alternatif Bank Diners Club Card?

A full list of lounges that you can access to is readily available at our website at www.alternatifbankdinersclub.com.

Is there a fee associated for the lounge access?

You can benefit from Alternatif Bank Diners Club Card lounges free of charge. Also, holders of Alternatif Bank Diners Club Black Card are allowed to bring 1 guest free of charge. In order to get free of charg e lounge service, your Alternatif Bank Diners Club Card must allow mail order transactions.

What happens if my Alternatif Bank Diners Club card gets lost or stolen?

In the event your Alternatif Bank Diners Club Card is lost or stolen, please contact Alternatif Bank Call Center at 444 00 55 immediately. Your new Diners Club Card will be delivered to your address as soon as possible.

Which restaurants can I benefit from Diners Club Card discounts?

You can access the full list of restaurants you can benefit from with your Diners Club Card through www.alternatifbankdinersclub.com

Can I request an additional card in to my Diners Club Card?

Additional Alternatif Bank Diner Club Cards can be requested by contacting your local Alternatif Bank branch for relatives of age 18 and above. For 16-18 year old- relatives, a letter of consent must be presented.

How much is the Alternatif Bank Diners Club Card membership fee?

Alternatif Bank Diners Club Platinum Card annual membership fee is 400 TL Alternatif Bank Diners Club Platinum Card, Alternatif Bank Diners Club Black Card annual membership fee is 600 TL.

Which Diners Club Cards will grant permission to acquire a TAV Passport card?

All Alternatif Bank Diners Club Black Card holders are automatically granted to acquire a TAV Passport Card. Alternatif Bank Diners Club Platinum Card holders who commit to have an average annual deposit size of 500,000 TL and a credit card spending of at least 24,000 TL per annum, or commit to have an annual credit card spending of at least 72,000 TL are gifted with a TAV Passport card. 

What expenses are covered by the Travel Health Insurance, offered by Diners Club Card?

Alternatif Bank Diners Club Card Travel Health Insurance provides coverage for urgent health issues that you might encounter while traveling abroad. This insurance is also known as "Visa Insurance", which is required for visa applications. 

Under what medical conditions is the Diners Club Card Travel Health Insurance coverage valid?

Should you encounter an illness during your travels, any medical treatment, including surgeries and any prescribed medication, will be covered under the insurance policy.

What is the maximum limit of the medical treatment covered by Alternatif Bank Diners Club Card Travel Health Insurance?

The medical treatment covered Diners Club Card Travel Health Insurance, is limited to €30,000 or €50,000 within Schengen States and all around the world. 

As a frequent traveler, will I benefit from this insurance policy?

The Alternatif Bank Diners Club Card Travel Health Insurance policy can be arranged weekly, monthly, and yearly. However this policy is only valid for a maximum of 92 consecutive days per leave. Travels   that exceed 92 consecutive days without entering the Turkish border are exempt from the insurance coverage.